Frequently Asked Questions (FAQs)

Welcome to Nutricity Help Center. Find answers by category below.

🛒 Ordering

• Why hasn't my order been shipped yet?
• Find a missing item from your package
• Find a missing package that shows as delivered
• Undeliverable packages
• Tracking your package
• Order Tracking Help

🚚 Shipping and Delivery

• Where is Express Delivery Available?
• When are signatures required?
• Delivery availability & restrictions
• Free Delivery eligibility
• Large Items Delivery Info
• Delivery speeds and charges
• What if my delivery is late?

🔄 Returns and Refunds

• How to Return Items
• Return a Gift
• Request a Replacement
• Items That Can't Be Returned
• Return Faulty Items
• Wrong Item Sent or Returned?
• How Refunds are Issued
• Check Refund Status
• International Returns
• Return Shipping Methods
• Return at Australia Post
• Free Returns on Eligible Items

💳 Payment

• Accepted Payment Methods
• Verify Your Payment Method
• Why was my Payment Declined?
• Payment Authorizations
• Pending Charges for Cancelled Orders
• Unknown Charges
• About Displayed Currency

🎁 Pricing and Promotions

• Promotional Code Terms
• Shopping Cart Pricing

👤 Managing Your Account

• Manage Your Personal Information
• Request Your Personal Information
• How Nutricity Uses Your Data
• Why Provide Your Phone Number

🔒 Privacy and Security

• About Cookies
• Identify Fake Emails, Calls or Messages
• Communicating with Nutricity
• Disclaimer

🏢 About Nutricity

• About Us
• Carrier Contact Information
• Interest-Based Ads Policy
• Submit Additional Documentation
• Contact us