Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Nutricity.com.au

Identifying Suspicious Emails, Calls, Text Messages, or Websites

At Nutricity.com.au, your online safety is very important to us. If you receive any email, phone call, text message, or come across a website claiming to represent Nutricity and you're unsure whether it's genuine, this page will guide you on how to verify its authenticity and stay protected.

Signs of a Fake Communication

Suspicious communications are often designed to steal your personal or financial information. Here’s what you should watch out for:

  • Unexpected requests for your credit card, password, or personal information.
  • Urgent messages that create pressure to act quickly.
  • Messages asking you to pay using gift cards, wire transfers, or cryptocurrency.
  • Spelling mistakes, grammatical errors, or unusual sender addresses.
  • Links to websites that do not belong to Nutricity.com.au (always check the URL carefully).

How Nutricity Will Communicate with You

Genuine communications from Nutricity.com.au will:

  • Only come from an email address ending in @nutricity.com.au.
  • Never ask you to share sensitive information via email, phone, or text.
  • Never direct you to external websites not ending with nutricity.com.au.
  • Never ask you for payment outside of our official website.

When in doubt, always access your account directly by visiting Your Orders.

Common Impersonation Tactics

Here are common tricks scammers might use while pretending to represent Nutricity:

  • Claiming you have a pending delivery that requires payment or confirmation.
  • Asking you to update your payment details through a suspicious link.
  • Offering fake "prizes" or "rewards" that require upfront payment.
  • Alerting you about fake security issues with your account.

Tip: If you didn’t order anything or if a communication refers to an unknown purchase, it's probably fake.

What to Do if You Suspect a Scam

  • Do not click any links or download attachments.
  • Do not share personal or financial information.
  • Report suspicious messages directly to us at support@nutricity.com.au.
  • Run a full scan on your device using up-to-date anti-virus software if you clicked on anything suspicious.

How to Verify an Order or Delivery

If you receive a suspicious email or text about an order or delivery:

  • Visit Your Orders to check your order history directly on Nutricity.com.au.
  • Contact our support team if you have concerns before taking any action.

Remember: Nutricity will never ask you to send money to release a package, nor will we request payments through third-party services.

How We Help Protect You

We continuously monitor for fraudulent activity and will never ask for sensitive details via email, SMS, or over the phone. All official correspondence from us will include the Nutricity logo and link you directly to our secure website.

For added security:

  • Always access Nutricity.com.au by typing the address into your browser.
  • Use strong, unique passwords for your accounts.

Recent Scam Alerts

  • Fake Delivery Texts: Text messages pretending to schedule a delivery or request payment for a parcel. Always verify through Your Orders page.
  • Unsolicited Calls Requesting Remote Access: Calls claiming your account is compromised and asking to install remote desktop software. Hang up immediately.
  • Fake Gift Card Promotions: Emails or texts saying you won a free iPhone or voucher. Nutricity does not run surprise giveaways requesting payment.

If you believe you have received a scam communication related to Nutricity, immediately contact support@nutricity.com.au and avoid engaging with the sender.

Useful External Resources

Stay Alert. Stay Safe. Nutricity is committed to your security every step of the way.