Why hasn't my order been shipped yet?
Order Not Shipped Yet?
We’ll notify you as soon as your order leaves our warehouse. If you’re concerned about your item not shipping yet or are unsure about delivery timelines, this page can help you understand the reasons and next steps.
Steps to Take If Your Order Hasn't Shipped
Before reaching out to us, check the following details in your Your Orders page:
- Confirm your delivery address is accurate and includes apartment, unit, or floor numbers if applicable.
- Verify that your payment details are correct and your payment has been successfully authorized.
- Check whether your item is in stock or marked as pre-order or temporarily unavailable.
In some cases, if we detect possible delays, we’ll proactively upgrade your shipping at no extra cost to ensure timely delivery.
Estimated Delivery Date Keeps Changing
If your order has been showing a status like "Shipping Soon" for an extended time, or if your estimated delivery keeps shifting:
- Double-check your shipping address — invalid or incomplete addresses may cause errors in the system.
- If you selected delivery to a PO Box or Pickup Location, certain items may be too large for those options.
- We typically charge you only when the item is ready to ship. If there are issues with your payment method, your shipment might be held until resolved.
- Some items may have gone temporarily out of stock after your purchase. In such cases, you'll be notified if a significant delay is expected.
Order Is Close to Estimated Delivery, But Not Shipped Yet
Don’t worry! In metropolitan areas, we often dispatch orders from a nearby fulfilment centre shortly before the expected delivery date.
If needed, we may even upgrade your shipping method automatically so your item still reaches you on time—without any additional charge to you.
Want to check the latest status of your delivery?
No Delivery Estimate Received?
When you place an order, the confirmation email usually includes your estimated delivery date. If you didn’t receive one, it could be due to:
- The item being on backorder or pre-order.
- Stock availability fluctuations at the time of purchase.
Try checking the product page again to see if it’s currently in stock or if there are alternative listings with similar items ready for immediate dispatch.
Tip: Sometimes the price difference between sellers may reflect different shipping speeds. Choose the option that best fits your needs — faster delivery or lower cost.
Need Help?
If your delivery still hasn’t shipped after completing the steps above, feel free to contact us for assistance. We’re here to make sure your experience is smooth and stress-free.