When are signatures required for delivery?

When Are Signatures Required for Delivery?

At Nutricity.com.au, some deliveries may require a signature depending on the value, size, or type of item you have ordered. This helps us ensure your items are delivered safely and securely.

Examples of When a Signature May Be Required:

  • Oversized items such as large TVs, fitness equipment, or bulky appliances.
  • Large musical instruments including keyboards, pianos, and drum kits.
  • High-value items, including expensive electronics and luxury goods.
  • Age-restricted products such as alcohol (ID verification will also be required at the time of delivery).

If your order requires a signature upon delivery, this requirement will be clearly shown during checkout.

What If No One Is Available to Sign?

If your order has not yet shipped:

  • You may update your shipping address in Your Orders to an address where someone will be available to sign.
  • If your order is being fulfilled by a third-party seller, use the "Contact Seller" option in Your Orders to request an address update. (Please note: address changes are not guaranteed after the order is processed.)

If your order has already shipped:

  • Arrange for someone at your delivery address to accept and sign for the package on your behalf (for non-age restricted items).
  • For age-restricted items, the person accepting must meet the age requirement and provide a valid ID.
  • If no one will be available, you can often reschedule delivery or arrange a pickup through the carrier after your tracking number is active.
  • Refer to the 'We Missed You' card left by the courier for instructions on how to collect your package or reschedule delivery.

Note: In some cases, deliveries that require a signature cannot be left unattended at your door or redirected to a Parcel Locker.

Need Help?

Once your tracking details are available, you can contact the carrier directly to manage your delivery options. For any questions, you can always contact our support team.

Content on this page is reviewed regularly and may be updated from time to time to reflect changes in our delivery services.