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Terms of Service

Last Updated: December 2025

Welcome to Nutricity Australia (“Nutricity”, “we”, “our”, “us”, “Gofinch”).

By accessing, browsing, or purchasing from nutricity.com.au or any affiliated Nutricity website (collectively, the “Platform”), you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using the Platform.

1. General Information

Nutricity Australia operates an online store offering curated health, wellness, and nutritional supplement products to customers within Australia.

These Terms apply to all users, visitors, and customers accessing the Platform from Australia.

All products and website content are intended for individuals 18 years of age or older.

Nutricity reserves the right to update or modify these Terms at any time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

2. Acceptance of Terms

By using nutricity.com.au, creating an account, or placing an order, you agree to comply with these Terms and the following related policies:

  • Privacy Policy
  • Cookies Policy
  • Shipping & Delivery Policy
  • Refund & Return Policy

If you do not agree with any part of these Terms, you must discontinue use of the Platform immediately.

3. Use of the Platform

You agree to:

  • Use the Platform only for lawful and legitimate purposes
  • Avoid fraudulent, misleading, abusive, or harmful conduct
  • Provide accurate, current, and complete information when registering or placing orders
  • Not interfere with or disrupt the Platform’s functionality, security, or performance

Nutricity reserves the right to restrict, suspend, or terminate access to the Platform if these Terms are violated.

4. Product Information & Health Disclaimer

All product descriptions and information provided on nutricity.com.au are for general informational purposes only.

Nutricity products are not intended to diagnose, treat, cure, or prevent any disease, in accordance with Australian regulatory guidelines.

You should consult a qualified healthcare professional before using supplements if you:

  • Are pregnant or breastfeeding
  • Have a pre-existing or chronic medical condition
  • Are taking prescription or over-the-counter medications

Nutricity and Gofinch are not responsible for adverse reactions resulting from misuse, overconsumption, or failure to follow product instructions.

5. Orders, Pricing & Payment

  • All prices displayed on nutricity.com.au are in Australian Dollars (AUD) unless stated otherwise
  • Prices may change without prior notice
  • Placing an order constitutes an offer to purchase; acceptance occurs once the order is confirmed and dispatched
  • Nutricity reserves the right to cancel or refuse orders due to:
    • Product unavailability
    • Suspected fraud or misuse
    • Incorrect pricing or product information

You must provide accurate billing and payment details. Payments are securely processed through trusted Australian and international payment gateways.

6. Shipping & Delivery (Australia)

Orders placed on nutricity.com.au are shipped in accordance with our Australian Shipping & Delivery Policy.

Delivery timelines may vary based on:

  • Destination within Australia
  • Courier or carrier delays
  • Weather conditions or natural disruptions
  • Stock availability

Nutricity is not responsible for delivery delays caused by factors beyond our reasonable control.

7. Returns & Refunds

All return and refund requests are governed by our Refund & Return Policy, which outlines:

  • Eligibility requirements
  • Return procedures
  • Conditions for sealed or opened products
  • Refund processing timelines

Due to the nature of nutritional supplements, certain items may not be eligible for return once opened, except where required under Australian Consumer Law (ACL).

8. Intellectual Property

All content on nutricity.com.au, including text, images, logos, graphics, product descriptions, and digital assets, is owned by Nutricity / Gofinch or its licensed partners.

You may not copy, reproduce, modify, distribute, or exploit any content without prior written permission.

9. Third-Party Links

The Platform may include links to third-party websites for convenience.

Nutricity and Gofinch do not control and are not responsible for:

  • Third-party content
  • Accuracy of information
  • Privacy practices
  • External website policies

Use of third-party services is entirely at your own risk.

10. Privacy & Cookies

Your use of the Platform is governed by our:

  • Privacy Policy
  • Cookies Policy

By continuing to use the website, you consent to the data practices described in these policies.

11. Limitation of Liability

To the fullest extent permitted under Australian law, Nutricity and Gofinch are not liable for:

  • Indirect or consequential losses
  • Loss of revenue, profits, or data
  • Health issues arising from improper product use
  • Unauthorised access to user accounts
  • Delays or disruptions caused by external factors

Nothing in these Terms excludes rights or remedies available under Australian Consumer Law.

Our maximum liability for any claim is limited to the amount paid for the product concerned.

12. Governing Law

These Terms are governed by the laws of Australia.

Any disputes arising from these Terms or use of the Platform shall be subject to the exclusive jurisdiction of Australian courts.

13. Contact Us

If you have any questions regarding these Terms or your order, please contact:

Nutricity Australia – Customer Support

📧 Email: [email protected]

🌐 Website: https://nutricity.com.au

⏱ Response Time: 24–48 business hours