Privacy Policy

Last updated: December 2025

At Nutricity Australia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from nutricity.com.au (the “Website”).

By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide, operate, and improve our services and to deliver a secure and personalized shopping experience.

a. Personal Information

When you visit, register, or make a purchase on nutricity.com.au, we may collect the following information:

Full name
Billing and shipping addresses
Contact details (email address and phone number)
Payment information (processed securely via third-party payment gateways; we do not store card details)
Account login credentials (if you create an account)
Order history and transaction records
Customer service communications

b. Automatically Collected Information

When you browse our Website, certain information is collected automatically, including:

IP address
Device type and identifiers
Browser type, version, and operating system
Pages viewed, time spent on pages, and navigation paths
Referring websites or search engines

This data helps us analyse usage patterns, improve site performance, and enhance the overall customer experience.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Recognise returning visitors
Store shopping cart contents and user preferences
Analyse website traffic and usage behaviour
Improve functionality and user experience
Display relevant advertisements where applicable

For detailed information, please refer to our Cookies Policy / About Cookies page.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process, confirm, and fulfil orders
To manage payments and prevent fraudulent transactions
To communicate with you regarding orders, inquiries, or customer support requests
To send service-related updates and notifications
To improve our products, services, and Website functionality
To comply with legal and regulatory obligations
To protect our legal rights and prevent misuse of our platform

With your consent, we may also send promotional emails about new products, special offers, or company updates. You may opt out at any time.

3. How We Share Your Information

We do not sell, rent, or trade your personal information.

However, we may share your information with trusted third parties where necessary to operate our business, including:

Payment service providers for secure transaction processing
Shipping and logistics partners for order delivery
IT, analytics, and marketing service providers (such as website analytics tools)
Legal, regulatory, or government authorities when required by law

All third parties are required to handle your data securely and use it only for the intended purpose.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure. You share information with us at your own risk.

5. Your Rights and Choices

Under Australian privacy laws, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or outdated information
Withdraw consent for marketing communications
Request deletion of your personal data, subject to legal obligations

You may exercise these rights by contacting us at [email protected].

To stop receiving promotional emails, click the “Unsubscribe” link included in our communications.

6. Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders and provide services
Maintain business and financial records
Comply with legal, accounting, and regulatory requirements
Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymised.

7. Third-Party Links

Our Website may contain links to third-party websites for your convenience.

Nutricity Australia is not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of those sites before providing personal information.

8. Children’s Privacy

Our Website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be published on this page with a revised “Last updated” date. Continued use of the Website after changes are posted constitutes acceptance of the updated policy.