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Refund & Return Policy

Last updated: December 2025

Thank you for shopping at Nutricity Australia.

We aim to ensure your complete satisfaction with every purchase made through nutricity.com.au.

If you are not entirely satisfied with your order, please review our Refund & Return Policy below.

1. Returns Eligibility

As Nutricity Australia supplies health and nutritional supplements, product safety and hygiene are our highest priorities.

For quality control and consumer protection reasons, returns are accepted only under the conditions outlined below.

We accept returns if:

  • You received a damaged, defective, or incorrect item
  • The product is unopened, unused, and in its original sealed packaging
  • The return request is submitted within 30 days of receiving the product

Items not eligible for return include:

  • Opened or used supplements
  • Products returned without original packaging or valid proof of purchase
  • Items marked as “Final Sale” or “Non-Returnable”

2. Return Process

To initiate a return, please follow these steps:

  1. Email us at [email protected]
  2. Include your order number, reason for return, and clear photos of the item (if applicable)
  3. Our Customer Support Team will review your request and, if approved, provide return instructions
  4. Once the returned item is received and inspected, we will process a refund or replacement, as appropriate

Please note:

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part
  • Approved refunds will be issued to the original payment method used at checkout
  • Refunds are typically processed within 5–10 business days after the returned item passes inspection

3. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

We may request photographs to verify the issue before issuing a replacement or refund.

Failure to report the issue within this timeframe may affect eligibility for resolution.

4. Order Cancellations

Orders may be cancelled only before dispatch.

Once an order has been shipped, it cannot be cancelled and must follow the return process if eligible.

If you wish to modify or cancel an order, please contact us immediately after placing your order.

5. Contact Us

If you have any questions or need assistance with returns or refunds, please contact:

📧 Email: [email protected]

🌐 Website: https://nutricity.com.au