Yes, an additional cost applies to this and displayed on the checkout page.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

If you have not received an item/s in your order, we are here to help. 

Items in the same order may be shipped separately. This means that you will receive multiple parcels for items purchased in the same order at a later date.

You can track your order by:

1. Checking the order status via My Account
2. Emails and texts sent from our shipping partners with the tracking number and shipping updates

You may receive multiple shipping confirmation emails if you have purchased more than one items.

Please allow 1-2 business days from purchasing your items for your entire order to be dispatched and shipping details confirmed by email. If you require assistance, please let us know and our staff will be happy to investigate with the courier company to track down your parcel. 

You may notice that once your order has been dispatched from our warehouse, the tracking information will appear as invalid. In most cases, you will see an update from Australia Post stating 'Shipping Information Approved'.

If you notice that your tracking information has not been updated, we kindly ask that you wait the required number of days for your state as per the list below for the tracking of your order to begin.

Once your parcel arrives in your state you can use your tracking number to follow the delivery of your order from the parcel facility straight to your delivery address.

Yes, Our standard shipping is free. For Express you need to pay extra.

If you see multiple item on your delivery docket and have not received an item/s in your order, we are here to help. 

Items in the same order may be shipped separately. This means that you will receive multiple parcels for items purchased in the same order at a later date.

 If you require assistance, please let us know and our staff will be happy to investigate with the courier company to track down your parcel. 

We are here to help and apologise if you have received an item that is damaged or faulty.

The first step is to arrange a Return Request. Kindly, send an email to support@nutricity.com.au

Yes, you can upgrade to Fast shipping by paying extra at the checkout page.

Standard Delivery takes between 4- 10 days depending upon the location.

If you have received an item that you did not order, or somebody else's order entirely, please let us know by contacting us. To help our Customer Service Team solve the issue, we kindly ask that you please attach a clear photo of the incorrect products you have received. This information will allow us to work out what has happened and fix the problem for you faster.

 If you require assistance, please let us know and our staff will be happy to investigate with the courier company to track down your parcel. 

Australia Post will make every attempt to deliver your parcel. If a parcel is too big to be left in a mailbox, and no one's at the address when they attempt to deliver it:

check for special delivery instructions if provided
look for a Suitable Safe Drop Location (if a signature is not required)

We don't delivery to Parcel Lockers.