Exchange Policy
Nutricity Exchange Policy
At Nutricity, we are committed to providing high-quality products and exceptional customer service. Please note that we do not offer exchanges for any products purchased through our online store.
Returns and Refunds
While exchanges are not available, we do accept returns under certain conditions. If you are not satisfied with your purchase, you may return the item(s) within 30 days of receipt, provided they are in their original condition, unopened, and unused. Upon receiving and inspecting the returned item(s), we will process a refund to your original payment method.
How to Initiate a Return
- Contact our customer service team using the contact information below to request a return authorization.
- Securely package the item(s) to prevent damage during transit.
- Ship the package to the address provided by our customer service team.
Please note that customers are responsible for return shipping costs unless the item received was incorrect or defective.
Exceptions
For health and safety reasons, we cannot accept returns on the following items unless they are faulty:
- Opened or used products
- Perishable goods
- Personal care items
If you have received a defective or incorrect item, please contact our customer service team immediately so we can resolve the issue promptly.
For any questions or further assistance, please reach out to our customer service team:
ABN: 28 069 966 859
Email: support@nutricity.com.au
Contact Form: Click Here
Live Chat: Click Here
Business Hours:
Monday – Friday: 8:00 AM – 6:00 PM (AEST)
Saturday – Sunday: 10:00 AM – 4:00 PM (AEST)
Response Time: We aim to respond within 1 business day.